Refund Policy

Q: Can I get a refund on a premium plan?

Yes. If your plan has not been activated yet (i.e., you paid but our team has not yet onboarded you), you can request a full refund within 48 hours of payment. Once the plan is activated and you have received counselor access or premium benefits, refunds are not available.

Q: What if I am not satisfied with the service?

If you are unsatisfied within the first 7 days of plan activation, email us at hello@studyfar.academy with details. We will review your case and offer either a free session credit, a plan extension, or a partial refund at our discretion.

Q: What if the plan was never activated?

If we fail to activate your plan within 24 hours of payment (on business days), you are entitled to a full refund no questions asked. Contact us with your Razorpay payment ID.

Q: Can I cancel a booked session?

Yes. Cancellations made more than 24 hours before the session time will receive a full refund to the original payment method.

Q: What about last-minute cancellations?

Cancellations within 24 hours of the session are not eligible for a refund, but we will credit the amount as StudyFar Points (SFP) which can be used toward future bookings.

Q: What if the counselor cancels?

If a counselor cancels or fails to show up, you will receive a full refund and priority rebooking at no additional charge.

Q: What if I miss my session?

No-shows without prior notice are not eligible for refunds. Please cancel at least 24 hours in advance if you cannot attend.

Q: Can I get a refund on an SOP writing service?

Refunds are available if you cancel before work has commenced on your order. Once a draft has been delivered, refunds are not available — but we will revise the draft up to 2 times at no extra charge.

Q: How do I submit a refund request?

Email hello@studyfar.academy with: (1) your registered email, (2) Razorpay payment ID, (3) reason for refund. We will respond within 1 business day.

Q: How long do refunds take?

Approved refunds are processed within 5–7 business days and credited back to your original payment method (card, UPI, or bank account).